Frequently Asked Questions

We can hand you a ready-to-use system in as little as 1 or 2 weeks.

As many as you need.

Fluenta's supplier database is a closed system; if you want one of your partners to participate in a sourcing event, they need to be registered in Fluenta. However, it only takes a few clicks to invite a supplier, and you can have all your partners registered in the system in minutes. And any registered supplier can be added to your events, not only those that you have invited to the system.

When it comes to user training, you can choose from two options:

• live training, which includes two sessions of a few hours each, or
• on-demand materials, which you can work on at your own speed.

Fluenta Sourcing events are questionnaire-based and consistent for all your suppliers. This means that all responses you receive will be in the same format, making everything easy to compare and report.

If the responses are incomplete or lack some additional information you might need, you can reopen events or create new rounds in the same event to see everything – old and new – in one place, covering the entire sourcing process in one go.

You can even connect your sourcing processes to a Fluenta Auction event and call for bids directly from there.

If you have comparable offers for the products or services you want to buy or sell, you can invite your bidders to an online auction. Auctions are a form of price negotiation where you don't need to directly negotiate with your bidders; they compete with each other. This heightened sense of competition and urgency drives participants to improve their previous bids, increasing your savings or profit. You can create even more psychological pressure with different [auction types].

We offer several different options for different needs. If you want to see whether auctions could be useful for you, you can request our Auction Mentor service, where we'll do most of the work for you. Or if you're already an experienced auctioneer, you can choose from our Auction licence packages.

All our pricing options are tailored for each specific company, so if you are interested, contact us [here].

To Fluenta? As many as you need. To your auction? That is tailored to your needs in the package you choose.

Fluenta's supplier database is a closed system; if you want one of your partners to participate in an auction, they need to be registered in Fluenta. However, it only takes a few clicks to invite someone, and you can have all your partners registered in the system in minutes. And any registered supplier/buyer can be added to your aucitons, not only those that you have invited to the system.

When it comes to user training, you can choose from two options:

• live training, which includes one or two sessions of a few hours each, or
• on-demand materials, which you can work on at your own speed.

Yes, we have excellent customer service available in English via email and chat. Our support colleagues are happy to answer any technical question you may have.

We also offer a service called Auction Mentor, where our experts help you choose the best auction type for your goals and handle everything from registering your partners to creating the auction and handing you its reports.